FAQ

Worldwide, including the UK, Europe, the US, Canada, Australia and Japan. You'll see every country we ship to at checkout.

UK Standard delivery is free on orders of £50 or more, otherwise £4.99. UK Express is £6.99. EU delivery is £14.99 and the rest of the world is £23.99.

We dispatch every order by the next working day, and you'll get a tracking link by email as soon as your parcel is on its way. All deliveries are fully tracked.

UK orders have no extra charges. For orders outside the UK, any customs duties or import taxes are paid by the recipient.

Yes. Let us know within 14 days of receiving your order by emailing us with your order number, then send the item back within 14 days of telling us. Items should be unworn and in their original packaging. Return postage for change-of-mind returns is at your own cost.

We refund the item price plus standard delivery to your original payment method within 14 days of receiving your return. It's usually 5–7 working days.

Email us with your order number and a photo. We'll cover the return postage and put it right with a refund, repair or replacement. Your statutory rights are never affected.

Yes. Choose store credit when you request your return and we'll add a 10% bonus on top of the item's value. It's optional, and you can always choose a refund instead.

Each product page has fit notes, and our Size Guide covers the basics. Still unsure? Use the "Ask about this piece" button on any product and we'll help.

Yes. Sign up to our emails, or use code WELCOME10 at checkout for 10% off your first order.

You can pay with the cards and payment options shown at checkout. Payments are processed securely and we never see or store your full card details.

Email contact@out-clo.com, or use our contact page. We reply within one working day, Monday to Friday.